SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jsdpro (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jsdpro.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The second time I order from this store the same product. I really liked this led panel. For affordable money good color quality (95 CRI). Really good, compact source. I use for large plans and for subject shooting. Soft diffused light 3200-5600. I do not impose on customers, but I was satisfied and took my friend exactly the same. He appreciated, liked it.
Unrealistically fast delivery right to the apartment. Ordered 12 in the evening delivered 16 in the morning. The product corresponds to the description and in working order. Good packing. Thank you.
great quality
Good quality and working well.
Accurately described and pictured and very fast shipping
Fantastic Product
goooooooooooooooooooooooooooooood
NICE
Meets expectations
GOOD JOB
Very quickly delivered!!!
Perfect!
Super, very satisfied with the quality.
I liked the product very much! The only drawback of the store, the goods were not tracked (while waiting very worried that and how) and sent through kazakhstan to russia. And so the lamp itself is super!
Quality is felt even in the package. The maximum brightness is not sure that the main source for the close-up is suitable, but as secondary and for macro quite itself. And neither the spotlight nor the power supply is heated. Cool!
Well arrived four key ~~~ working power Jack wholesale rope pick no dish make sure the buyer should
All right goods consistent with the description. See how make in practice.
thank you.everything fine.
Thanks
The inner packing carton risultava dented in different points, presume during transportation. The product still is working and all OK.
Everything is just fine!!!!!! And goods and service. Well done! Success to you!
Perfect lights. Waiting for more units.
The product arrived within the set time. It looks good quality. Thank you very much.