SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jsdpro (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jsdpro.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived very fast, 15 days from China to Argentina via DHL, but when I got it, I had to pay 21 bucks tax and I don't know what. Still paying that cost me less than half of the free market
Good communication with store, fast shipping, about 10 days and very good item, the only thing is they forgot to send me the tripod. Recommended compare
I will start with the fact that we decided to order from this store, because of the delivery from russia, and here such a picture we order 18.09 the seller did not send 5 days to my messages when send and hope from russia, there was only an apology and will soon be sent, now on the day of sending me a tracking number and there singapore, I write to him again, on what he answers the parcel sent from russia (brekhlo), at least i would say that from russia can not send, i solved everything without permission, came 4.10 due to a long shipment she did not come during the time when it was necessary for this and reduce the star. to the quality of claims is not yet, i will leave additional feedback after use.
Ordered with delivery from russia. I thought i would get faster, i waited for a month, but i did not get it)) courier service iml brazenly stole stab. To the store no complaints, issued the order quickly and answered the questions quickly. The dispute won, i expect money.
Really nice communication with store, quality is really good. Arrived to lithuania within 6 days!! so fast.
Thank you! The item is carefully and neatly packed. All order is available. Works great. Very convenient to operate. Thanks again for the delivery and quality goods.
Excellent stable! Thanks to the store. Fast delivery, cool packed.
Great Product!
Good stub, charge holds, there are dead zones but the picture holds
Before st. petersburg for 5 days. I have yi 4k +. It's getting great, but there's no software support for it. That is, in the feiyu on app there is no choice of yi cameras. So, lucky owners of yi cameras recommend to wait until the firm develops support for cameras in the application. Without this support, you can not control the camera with stabilizer buttons.
Fast delivery in russia, to krasnodar reached a week from the moment of purchase. Everything is good, i'm happy with the purchase, i will test.
Hello everyone!) i'll start perhaps with delivery-it beat for me all the records, delivery time 3 (!!!) of the day. On monday i ordered, on wednesday the courier already brought. (Moscow, delivery in russia). At the same time, the experience of delivery in russia is extremely negative, sometimes it is quite difficult to get your order from the courier service, immediately everything seems to be wonderful, and the parcel was at me in the shortest possible time) the goods were packed soundly, in a large "pupyrku", a single whole. Nothing crumpled, everything is perfect. To the product itself, there are almost no claims, technically everything works as it should, with gopro 7 will end without problems. There is a small marriage on the handle, the photo is visible. Of the minuses of the device itself, which i did not notice in reviews and tests-the buttons hang out, creating noise, the video is very clearly audible all changes of stabilizer modes. Engines do not vibrate much, except for dead corners. In the end, i received the goods that i wanted, with the necessary tasks he will cope. I recommend!)
Thanks FeiyuTech for the quick and very efficient delivery. It has been a great experience shopping with you. The item came faster than expected. In fact it is one of the fastest deliveries that I have experienced. I'm very satisfied with the gimbal and I will definitely return to your shop if I need any FeiyuTech items. Keep up the good work!
received in less than two weeks with perfect tracking. thé best store since I order on Aliexpress
The goods were sent quickly, but not from a warehouse in moscow, but from singapore. But emc did well, waited about 10 days.
Excellent stabilizer. Works great.
All of excellent quality! I recommend!
Super stab, took for gopro 7. ordered with delivery from russia, but sent from singapore express delivery, a week later brought home the courier of russian post. Stab is very high quality, configured through the application, after the setup itself joins the camera via wi-fi. The version is slightly different from the stab in the roller instructions, the other location of the tilt buttons and the reset position.
I hope that someone will help with this review. I bought this device very much! Now it supports communication with the yi 4k plus camera, switching modes and activating shooting-all through the g6. Intuitive and simple control, convenient to hold in hand, motors do not noise, the camera does not cling and does not get stuck. Charging keeps for a long time. The camera also connects to the stub to charge from its battery (this is very important for the owners of the yi 4k camera). Many thanks to the store for one moment: i first bought g6 for 11 000 rubles. A day later there was a coupon of the seller (2 000 rubles). I was upset first, and then i wrote to the seller asking for help. I was canceled already sent and paid order after i made it again (at a discount). As a result, the stabilizer cost me 9 000 rubles. I recommend to buy, good thing! The photos show working connections via bluetooth and wi-fi. The parcel was brought to the house by a courier in 10 days.
The goods are good.
Top for your money, of course buggy mobile app. But in general, the stab is configured, works, copes with its task.
All ok, but product box was cut open, battery was already installed, seems that somebody “played” with it. Nevertheless unit seems to be working good.
Ordered with delivery from russia. On the fourth day of waiting for sending contacted the store, and he sent the goods (and if i did not write it?). True, he sent the goods from china, but ems. As a result, stub arrived, but not in a week, as i expected, but in two.
All chic, buy)
Ordered for gopro 7 black! Stub is great! There are no sounds of motors as many say! The weight is light! Made pts qualitatively! Ordered with a monopod and a tripod! Take with them also quality! Tripod for timelaps and settings! Monopod for subshoots is very convenient! Take it will not regret! Say it because gowpro has hypersmus excellent, but after all it works only for 60 frames! You shoot everything in 240 frames, and what you need to accelerate! Profit! Thank the store for a great product! I do not apply a photo, i'm lazy to take pictures and load, believe in the word it's worth it!