SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jsdpro (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Indian Rupee (Rs.)
Все ка и должно быть. Работает. Упаковка целая. Положил в чехол от старого стаба. Рекомендую
Very fast delivery for 7 days in Krasnodar. In the kit sent the mount for gopro8. The only thing that, in the reviews of bloggers write that the camera comes complete with such a mini suitcase with a handle, where vrazit and stab and the camera. In my case, just a box of foam plastic is purely under the flock and that's it. Seller recommend!
100% what I ordered. The gimble is very stable and all acessoaries are pretty cool. Working with gopro hero 8. There were some problem on first place, because I couldn't start the wifi on the camera, finally I managed to connect it. The app works ok, but didn't play much with it. The only problem was shipping - more than 2 months :(
Very pleased with the service
IML OM sold 14 days from Moscow!!! Choose Mail
It was 3 weeks, the courier brought under the door. Everything is well packed, each piece in a separate box and a pouch with pouches. Everything is whole, the store talked. Until I try, it charges. from the kit there is no case, in the place of it there is a case, I do not understand why, it seems that in the description in the photo, the case is normal and in the reviews of others as well... I will open a dispute on incompatibility. If you talk about the flock itself-made qualitatively, in the hand sits, the material is pleasant, while satisfied, I'll check back later.
Very cool store. Rating 20 stars out of 10 :) G6 arrived well packaged and everything works well. I recommend everyone to buy from this seller. He is a cool person. Thank you brother.thanks for gift ;) მაგარი კაცი ხარ მადლობა საჩუქრისთვის.
Superb store. Very good communication. Highly recommended.
Shipping was excellent. Item was as expected.
Very fast shipping, I ordered the 14th and the parcel arrived the 19th from the UK. Good stabilization, you just have to know that with the Gopro you would hear the gimbal motor's noise (a little bit). It is a quality item.
It arrived 5 days later by courier to the doors. Everything works. The battery was discharged
The store very much answered all questions arising in the process of ordering the goods. After payment of the order sent it on the same day. Khabarovsk "fairy" arrived in three weeks. Packed extremely carefully, each item of the order in a separate "popirke". Arrived goods correspond to ordered. The battery is charged at 65%. Separately I want to say about the quality of the Assembly-it's not just on top, "Fairy" is simply delicious! There was a feeling that each seam was adjusted by hand. I definitely recommend the seller! I will order from him more than once!
Perfecto
perfect
Bought for DJI Osmo. Update through the computer, without special USB adapter will not work. But you can use your smartphone. Connect the camera by air to the stab also does not work. DJI is not on the list and it is disappointing. In the idea, they should wake up for the market, and the more it supports action cameras, the better. Ideal this stab can not be called, angry with the adjustment of motors, and still in one position mandrage. On the fastening bracket, you need to glue a strip of thin rubber, so as not to damage the second screen. On the wrong realized the inclusion of the selfie. Press one button three times to enable, press the other two times to return back, and all these click will click on the record.
Delivery for a week from Moscow to Omsk, although at the order showed that to Russia only from China delivery is available. The stabilizer works perfectly, the only problem was that it did not immediately manage to configure the connection by WiFi C GoPro 7, but in the end everything earned.
Everything came quickly and in perfect order.
The order was received very quickly, in 4 days in Moscow region. The order brought the courier home. The equipment corresponds, we will try.
Super Super greitas siuntymas
Everything came long before Kamchatka. I use-I will supplement the review.
Everything exactly corresponds to the description. It works. Took for GoPro Hero 8. store put an additional mount. Because the staff doesn't fit. It came very quickly. Seller recommend!
The package came in three weeks, packed well, the Dent was not on the box itself, appropriate and everything inside the whole. The store is very customerized, made the kit exactly as I need, although it was not. Stab is made qualitatively, everything works synchronized, the firmware is updated. For gopro8black took a special mount, without it does not fit! I use a few weeks until no comments) picture smooth as in the movie) seller recommend) if there are questions write reply)
Got it. The store first asked to send from China, motivating that the address I have extra remote and from Russia do not send))). Yeah, center of Nizhny Novgorod))). I also hoped to get the bag as in all reviews say-figs. Stab himself works. Connected with Yi 4K +-can be controlled (switching modes, start/stop). I'm afraid to update-too long thinks when updating. And on 4pda read that someone at all brick received as a result of the update. But it seems like the app was old. Stab himself has not tried yet in real conditions-to say about the presence of noise on the video I can not yet say. Filling
Came in excellent condition, the box was opened and the battery was already in the stabilizer. Took 11.11 parcel arrived at the end of December. Before buying asked the store to send with a new firmware that supports Yi 4k + (exactly with the Plus). The camera and the stabilizer are synchronized on the photos. The following functions work with Yi 4k +: switching shooting modes (photo, video, Timelaps), start and stop recording. There was a problem with strong vibration in selfie mode, decided to install the cameras in focus on the motor.
Arrived very fast, 15 days from China to Argentina via DHL, but when I got it, I had to pay 21 bucks tax and I don't know what. Still paying that cost me less than half of the free market