SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jsdpro (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Indian Rupee (Rs.)
До Иркутска дошло за две недели
Good received and great item everything is fine
Good stabilizer, there is not big problem but not significant, if twist right, left and put on a flat surface or just freeze, then stable slowly turns left.
I came very quickly. With Sony a 6000 and whale lens behave well. I did not update the applications yet, I'm afraid, because. They write that they can bite) of the shortcomings: the bolt ring has bad casting, bulged out, tightly did not close, I had to sharpen the file. In general, positive impressions from the stabilizer.
Very good attention, quality product and within the deadline. I appreciate your consideration of import taxes. I recommend it 100%
All right. Very fast delivery. Good quality-price.
Damn it, I'm glad! Sent via DHL shipping counted days! Bought during the sale price was super. The device is at a high level of assembly and materials. With Canon EOS M works fine.
This is super duper Very powerful thing! Very fast
The thing is worth its money.
The goods came quickly to Irkutsk. A good thing for your money. I took for Sony Alpha 6000 with a whale lens works normally. The application for controlling the camera with the stab has not yet put, so that's possible later. While happy, the first shooting from the stab liked.
Shop good answered immediately the goods came promptly I will advise everyone
The product is of very good quality. A little more instructions are missing for use because you have to balance the GIMBAL before using it. And to use it with phone you have to download 2 apps. Otherwise excellent
A very good product on all levels .... Design, quality, finish, packaging and price... And in addition, the delivery is by DHL. ..... It's really great. So, I highly recommend this brand "Feiyu Tech".
Great kit! Everything works fine, brought home in a week (delivery from Russia). The only question for the Chinese is why on the new device the screen is in scratches?!
All Super
I write a review after a month. Came stab for 5 days by courier personally in the hands (gor. Volgograd). took the kit with a trifoot, fastening the smartphone on the stab and for retention. About the fasteners-I advise you to take them! Quality, super. Metal Mounts!!! Feel expensive-rich.))) trifoot plastic, with rubber parts at the end. (It is sure to be necessary to set it up and turn it off. The extension did not use (it also with hard plastic). My kit cost 100 with small coupons by AliExpress. About the stabilizer itself in the additional review
Photo and description corresponds. Outwardly all for 10 balls. 4 days shipping. Recommend store and goods. Until the goods tested. General External feeling from the product Super-packaging, appearance, tactile feeling, etc. How will perform your writing functions below.
Delivered quickly, everything works great
Until I knew all the charms of the device. Add the review after use
Excellent stabilizer.
Seller: all ok, fast delivery, item is not damaged when delivered. Item: excellent stab, fully meets expectations. Corresponds to the description. It is a pity that the additional kit does not fit all in a standard case.
very good
Ordered 26.08 from russia, received 08.09 in novokuznetsk. Packed in a soft bag with a pup. A box of soft cardboard, a little crumpled, but the cover itself with a stable whole. It would be necessary to pack in a rigid box. So i checked everything, it works. I tried to shoot a smartphone and a photo, i liked it. Only first you need to do everything according to the instructions, balance each axis with a fixed gadget, otherwise it works with twitching and buzzing.
I did not have time to order this product from moscow, as it ended, wrote to the store, he convinced me that sending from china, the parcel will reach quickly. So it turned out, the goods came in a week 2 and a half. The product is very satisfied! The seller is sociable. I recommend.
Got everything. Excellent for delivery minsk 13 days. Took for sony x3000 and p30 pro. Will check work дополню tip