SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jsdpro (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jsdpro.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent stabilizer.
Seller: all ok, fast delivery, item is not damaged when delivered. Item: excellent stab, fully meets expectations. Corresponds to the description. It is a pity that the additional kit does not fit all in a standard case.
very good
Ordered 26.08 from russia, received 08.09 in novokuznetsk. Packed in a soft bag with a pup. A box of soft cardboard, a little crumpled, but the cover itself with a stable whole. It would be necessary to pack in a rigid box. So i checked everything, it works. I tried to shoot a smartphone and a photo, i liked it. Only first you need to do everything according to the instructions, balance each axis with a fixed gadget, otherwise it works with twitching and buzzing.
I did not have time to order this product from moscow, as it ended, wrote to the store, he convinced me that sending from china, the parcel will reach quickly. So it turned out, the goods came in a week 2 and a half. The product is very satisfied! The seller is sociable. I recommend.
Got everything. Excellent for delivery minsk 13 days. Took for sony x3000 and p30 pro. Will check work дополню tip
Stedikam was delivered in 7 days, quite quickly, before it was declared. Communication with the store was conducted promptly, then somehow passive. Upon receipt of the parcel from the post office of the russian federation, the packaging was in terrible condition, one side was wet. Case and contents like a whole. The battery was without a factory film and inserted into the stedik itself the device is made qualitatively. Special thanks to the seller for the mount for the smartphone.
In moscow they brought in a day. Included holder for smartphone. Everything works. Рекомедую.
I came for a week, although i went from china, i was delighted!) the courier delivered to the door. Excellent store, sociable, sent the newest version of staba. Packing is not wrinkled, the package corresponds to the description. I advise everyone to take!
Great store. Quickly solved the problem with delivery. The goods are in full order. We'll study!
just opened the device and briefly used it. it looks high quality.
Delivered quickly-3 days to moscow time. Everything works. No problem!
I have received the gimbal. It works quite well, you gotta learn how to balance it, if its your first gimbal, there’s an app and videos to show you all that. The material is good. The app sometimes doesn’t respond quick, Probably I am not used to it yet.
Everything works super, took milking sony alpha 6500
Everything came in 2 weeks in st. petersburg. Just before leaving on vacation. Inside everything lay according to the description, took the maximum set. Also thanks to the store for the phone holder as a gift. Very necessary thing. You don't have to look aside. Everything has been working fine for 3 weeks. At first it was difficult to adjust the balance, but this is a matter of practice. Tried both phone and action camera. All 5 points.
Just got it! Didn't take long at all. So far working good with my cellphone with the attachment. Product feels great. And the store is very fast on replying. Highly Recommend.
Stabilizer ordered from russia, but sent from china, because. In russia ended, for such inconvenience the store sent me a tripod as a gift, it was very pleased! Another box came a little mint, but it's not scary, because the stabilizer itself was in the case
The store is well done. Everything worked out. The goods came in working order. And now the main thing: the post of russia in its repertoire: sending emc, or as there it, do not even want to remember. As a result: the goods in Penza in the warehouse. The track reports that obese is sacred to me. I call on a single emc, an interactive communication is offered-it went... Has entered into correspondence with the post of russia, those orut that the emc has nothing to do with. I return to the interactive communication by phone emc: track number i communicate with latin letters. He understands them in his own way, but in the end i connect with the employee, which he wanted initially. Again reported the track number, offered to pick up the goods in half an hour, good near the warehouse. They said go, we 've all decided. I come to the emc warehouse. There are 20-30 parcels on the racks and a mess on the floor of the boxes. Looking for a package, people are waiting. They ask me-i say everyone decided on a single number. And to me in response: they did not call us and did not inform n-i-k-o-d-a!!!!! In short, the service of hell on kurage