SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jsdpro (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect all within the agreed and fast
Best store!
ok
Absolutely amazing! Exactly as shown! Can’t wait to take photos
THE product is of excellent quality and fast and without tariff. Recommend.
Everything came. All work
Cool thing! Dji original quality at altitude. All delivered. Even the box is not wrinkled. Thank you. Seller recommend!
Purchase in 24/07 and the product arrived in 09/08. Very fast!!! Original Product!!! Satisfied!!!
To moscow in 25 days
Excellent product 100% quality
He arrived in 11 days in peru. very good.
Box was called dimpled, but box where Osmo in SAT was not damaged. To Further he works perfectly and nothin on brands.
Great product, meets functions description. My only complaint and that in my request only not received along with selected, the GoPro adapter.
conform to the description
Went through finland (longer) and came fully discharged, but in general everything is ok.
great
Very good product, it works perfectly. Very fast
Thank you very much. Goods arrived excellent 20 days time thank you very much the Goods reached an excellent 20-day time period
The description in the package was another one i got scared but when i opened everything was fine, although the whole pack doesn't fit in the case but it's the least. I come right and fast
Quality product very good store just great super i'm happy with all thanks seller
All neatly received and well packed in shipping box we have everything quickly received as described.
Thank you order received in full. Communication with the store is satisfied. The order was not tracked immediately, arrived a month after the order. the first half of the week was not tracked at all, but as soon as he arrived in russia, very quickly reached the place of delivery. Everything corresponds to the description and configuration.
Product arrived right!!
Good thing, quality. Accessories are also quality. Works with and without the app. Sent not immediately, but the delivery was fast. Thank you!
Great stuff, fast delivery, reeached as described. Thousands of thanks for the store