SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jsdpro (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Indian Rupee (Rs.)
Микрофоном очень довольна. Всё хорошо работает! Продавца рекомендую.
Yeah like not bad sound for me Diletant, the whole set with a rack and a fur gondonchik cost with delivery to 1431,86 ₽. This is acceptable. Delivery to c-pb is less than a month.
Excellent store. Excellent product, perfect to record Youtube videos, Instagram lives and also Podcasts. Delivered in 35 days. Absolutely great.
The item arrived after 25 days, I am satisfied) the parcel is delivered in integrity and safety, functions perfectly. The wire is long, although do the left) I had to install on the phone "open Camera", where in the settings to the video should indicate the external source of the recording device. The microphone met expectations by 100%.
Yeah like it works OK
Petlichka works, looks like an original, complete with a cheholchik, which pleased. The quality of the phone stand for 3, but a gift horse as to speak...). Went long, as in principle and all with Ali with the beginning of quarantine.
conforme
Like all norms The only thing they write is that they have a microphone in a metal case and I have plastic The sound is very decent
Everything went perfectly to Kaliningrad... only about a month because of the quarantine.
Same as discribed but yet to try them
Everything works fine. It came safely and in three weeks
The product is very good.
Very similar to the original, but nothing to compare with
The goods came quickly. Everything works. Shooting a video near the sea, everything is fine.
Everything matches the description. There's no point in work. The order arrived much faster than the specified period. Seller recommend
Great microphone
super
Microphone worthy! Sounds very good.
All as in the description, in the work has not tried yet. After the sample I will necessarily supplement the withdrawal
Everything is fine, work perfectly, I recommend, order and do not partner, everything will be fine.
The microphone is original, took for 1100 rubles. That sounds good. The wire of course so itself, but those who can handle the soldering iron, it is not scary) in general a good thing!
Everything is fine, the only legs in the tripod are hanging
Chic thing! Thank you!
The goods arrived in 18 days. The contents were not damaged. The composition corresponds to the description. The first microphone test on the Canon 650D camera and Samsung S7 smartphone showed a good voice recording result. Mini tripod, which is a gift, suitable to barely hold the smartphone for video communication or video viewing in a vertical position, in horizontal norms. Or for a compact camera light-put in the right place with the right small tilt. Phone frame holder is usual for such. Wind protection deadcat as a gift is good.
Good microphone. Fast Delivery