SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jsdpro (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jsdpro.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The second time I order from this store. Track tracking. Perfectly packed. The microphone itself corresponds to the description. The quality of the microphone exceeds its cost. Complimentary tripod pleases. I recommend this seller.
good saller
The parcel was not tracked. It came somewhere in a month. Everything works. Included battery. Sound Super!
Excellent micro
Ok
The tripod is not included about. in general, the sound of norms
Delivery is not that it would be a record, but fast enough, thank you for it! the box is completely whole, the goods inside the same whole, though instead of the pimples of chinese newspapers, but they probably better save the goods!)) The microphone works wonderfully, has already tried, in general everything is fine. Thank you. Seller advise!!!
wow wow unbelievable ....superb thank you store ....
Everything is well but the fixing broke when the petlichka is desirable... but satisfied with the goods
The microphone came, all as in the description, the quality corresponds, the performance has not yet checked.
Good microphone with good sound
I'm in trouble in 11 days. Thank you for the gift!. I still don't prove it, then i'll leave the comments of your use.
The parcel came in 15 days. I bought for phones on the advice of bloggers as an inexpensive and high-quality microphone. Tested on sony xperia f5122 and iphone 7. connects easily, there is an instruction. On the phone there are no symbols when connecting the microphone, do not wait for them. Simply connect the cable to the phone, switch the mode on the microphone to 'smartphone' (for the camera to switch to 'camera') and turn on the video. There are no noise in the room, the street has not yet checked, but according to reviews should and on the street everything is good. Tripod for phone is very appropriate, thanks to the store.
Works well. Sensitivity is excellent. Sound quality is good.
Delivered quickly. The box is wrinkled, but all the contents are intact. Surprised that in the set even there is a battery
Super!!!!!!!!!!! Cool packed, quickly delivered. The store made a cool gift in addition in the form of a stand on the legs for the smartphone. I recommend!!!!! The microphone sounds fire as good!
The goods were delivered for 22 days to sakhalin. I have not seen the equipment yet. The box is a little deformed. On delivery i recommend the store, i do not know the equipment yet.
Everything works, the sound is good. Special thanks for the bonuses from the store☺
Gadget stand toy on chicken legs could not take the microphone itself offset
Everything is fine, in voronezh it came in 15 days. Connected to the phone xiaomi redmi 4, used a regular voice recorder, the recording suits 100% store many thanks!
Terribly long shipping more than 70 days, the store either did not reply or answered on the third day
Correspond a la description
Good quality. Tested with some devices. Works great!
It came all right and fast, that's right, i connect the microphone and it doesn't recognize it on the smartphone. Help.
The microphone is quite high quality, recording sound from it at altitude. Purchase satisfied.